❓ What’s the lead time for a custom conveyor hopper?

✅ 30–45 days for standard models. Custom designs (e.g., integrated weighing systems) may take 60 days. Expedited shipping available for urgent orders.

❓ Can your hoppers handle frozen meat?

✅ Yes! Our heavy-duty vibrating hoppers are rated for -20°C to +80°C. Optional heated bases prevent freezing in cold storage environments.

❓ Do you offer on-site installation?

✅ For orders over $50,000, we provide free on-site supervision (travel costs covered). For smaller orders, we offer detailed manuals and video tutorials.

❓ Are your hoppers compatible with Marel/GEA equipment?

✅ Absolutely. We reverse-engineer our designs to match Marel StreamLine, GEA CutMaster, or Handtmann systems. Provide your equipment specs, and we’ll ensure seamless integration.

❓ What’s your warranty policy?

✅ 2-year warranty on all parts. Extended to 5 years with our annual maintenance contract (includes free replacement parts).

❓ How do you ensure hygiene compliance?

✅ All hoppers are:

• Made from 304/316 SS (no painted or coated parts)
• Designed with no dead zones (self-draining)
• Tested with ATP swabs before shipment
• Shipped with sanitization certificates

❓ What payment terms do you accept?

✅ Flexible options:

• 30% deposit, 70% before shipment (TT)
• L/C at sight (for first-time buyers)
• Western Union/PayPal (for orders < $10,000)
• 60-day credit (for long-term partners)

❓ Can I visit your factory for a quality inspection?

✅ Yes! We welcome on-site audits. Located in Shijiazhuang, Hebei (1-hour from Beijing Airport). We cover hotel accommodations for serious buyers.