FAQ

FAQ
FREQUENTLY ASKED QUESTIONS
What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

What is the company's actual strength?

Our company has built its own in-house parts processing workshop, equipped with over 20 sets of component processing machinery, including lathes, milling machines, high-precision grinders, boring machines, plate shears, bending machines, and wire EDM machines. In 2012, we introduced eight sets of Japan-made Mazak CNC machining equipment, capable of handling high-volume production of high-standard components. The welding and assembly workshop is divided into five major areas, ensuring clear production objectives and standardized processes, resulting in stable product quality that meets industry and international certification standards. 70% of the frontline workers in our workshops have over eight years of work experience. Under the leadership of highly experienced technical team leaders, every process is carried out with a focus on quality assurance and the pursuit of excellence. Our full-lifecycle service, combined with a traceable after-sales management system, allows us to independently manufacture key spare parts, ensuring timely availability and quality of spare parts, and providing worry-free after-sales support. We offer installation and commissioning, operational training, rapid spare parts supply, and lifelong technical support to ensure continuous and stable production.

To which countries are your products exported?

With more than 20 years of export experience, our company has established successful delivery records in the majority of countries worldwide.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

What kind of packing do you use?

We generally use wood packing.

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